At Positive Sentiment we are hoteliers who only work with hotels. All of our staff has worked in hotels at the GM, AGM or DOS level. Our seasoned hotel professionals, most with over 20 years in the Hotel Industry, will handle your Online Reputation Management by monitoring your reviews, responding on your behalf with relevant management responses and providing you with useful sentiment analysis.

We have relevant experience in hotel operations which enables us to recognize how negative guest perceptions occur and how to fix them. Our team has dealt with most review scenarios first hand. This allows us to provide relevant and sincere responses. We recognize when it’s possible to immediately respond to a guest review or when it is necessary to reach out to our client properties due to sensitive review feedback content including possible legal issues such as slip and falls or theft.

Our team is always focused on creating positive sentiments to assist in conversions and top-line revenues. It is important to engage review sites to maintain an overall Positive Sentiment, but it is equally important to use precious guest feedback to make your business better. Our Online Sentiment Managers scrutinize your reviews for trends allowing you to celebrate strengths and resolve vulnerabilities.

We do not want to remove Hotel Management from the process; guest feedback is too important to ignore. Our philosophy includes keeping Hotel Management engaged; we want you to know exactly how your guests are feeling. We offer hotels a more efficient way to manage their guest feedback while still allowing them to own the process. Our Online Sentiment Managers work for you and become a valued part of your team.