“I came to NYC for a friends 25th birthday and we all four stayed in the same room (2 double beds). This is an extremely clean establishment and the front desk we’re nothing but helpful! The room was very put together and had enough space for all our bags and accessories. It’s only a block or two from Times Square and close to the subway. A must to stay! “

I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

Best,
Jane Doe
General Manager

“NOT convenient to to historic area Hotel staff know NOTHING about the area Was mislead by Hampton hotels regarding the location of this hotel. Room was noisy, music coming at odd times of the night. Otherwise as one would expect for room cleanliness and breakfast was fine.”

It was kind of you to note our cleanliness and breakfast despite being disappointed with our location. I regret that our location was not what you expected and that noise pollution interrupted your comfort. We will take your comments under consideration as we strive to meet our guest’s needs. Thank you for staying with us and for your time in reviewing our hotel.

Sincerely,
Jane Doe
General Manager

“Great place to stay! Clean, great location and great customer service. Very easy to check in, and the elderly gentleman at the counter was so sweet! Highly recommended!!! Had a great experience overall.”

I’m so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.

Best,
Jane Doe
General Manager

“Been here several times and always enjoy location and nice rooms…However upon checking in was told they are under construction and I should expect quite a bit of construction noise. I had several calls I took from my room the next morning and found the noise very noticeable. Also, lobby is completely torn up… I may be back, but definitely not until construction is complete.”

I’m very sorry that we did not provide you with the type of stay you’ve come to expect from past visits. We are doing our very best to complete our updates with minimal impact to our guests, so I regret that your comfort was interrupted. We value your feedback and will take it under consideration as we complete our renovations. I hope that you will return to experience our completed results.

Warm Regards,
Jane Doe
General Manager

“My brother in law has been hospitalized twice across the street from your hotel this past year. His wife and various family members/friends have spent countless nights at your hotel exhausted at times and pretty stressed with the burden of a sick loved one. Your service and care for us made everyone’s day a bit easier to face knowing a cozy, clean room was waiting when your shift was over. Thank you for your kind words and excellent cleaning service everyday of the stay and especially the extra care you gave my sister in law who just had to say goodbye to her husband to cancer. We give you a 5+ and wish you much success!”

We are so happy the we could provide your family with a little comfort during a very difficult time. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We offer our deepest condolences on your loss and I will be sure to share your kind remarks with the team.

Warmest Regards,
Jane Doe
General Manager

“This could be a great hotel. My husband and I are currently staying here on a weekend getaway. The mattress has big imprints of bodies but that’s the least of the disappointment. We’ve yet to feel like the staff cares much about guests at all. It’s a phenomenal location and coupled with great customer service, this hotel could be top notch. Getting info on breakfast and Marriott rewards perks has been like pulling teeth. Housekeeping staff doesn’t replace shampoo etc and is loud in the hallway. There are great amenities, like full local gym access, but we had to ask multiple staff to get that info. It shouldn’t be so much work to get basic info at a hotel.”

We are sorry we did not provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again.

Sincerely,
Jane Doe
General Manager